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Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Uptown Casino, including account registration, gaming, payments, promotions, acceptable use and important legal information. Please read them carefully before using the website or any related service.

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1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Uptown Casino. They apply to your access to and use of the website, your player account, and any games, payment facilities, promotions or other services made available through the website. By creating an account, accessing the website or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use Uptown Casino.

Contents

Additional rules may apply to particular games, promotions, tournaments, payment methods or other services. Those rules will be shown where relevant and form part of these Terms & Conditions. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant activity. You are responsible for checking the current terms and any applicable game or promotional conditions before participating.

Eligibility and lawful use

You must be at least 18 years old and legally permitted to participate in online gambling in the place where you are located. You must use the website only in accordance with applicable Australian laws and any other laws that apply to you. It is your responsibility to confirm that online gambling is lawful for you before opening an account or depositing funds.

  • You must provide accurate, complete and current information when registering and whenever information is requested.
  • You must use only one personal account unless Uptown Casino has expressly approved otherwise.
  • You must not allow another person to use your account or access your login details.
  • You must not use the website if you are under the legal gambling age, excluded from gambling, or otherwise not eligible to participate.
  • You must not access or use the website from a location where doing so would breach applicable law.

Changes to these terms

Uptown Casino may update these Terms & Conditions from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The updated version will be published on the website with a revised date where appropriate. Changes will apply from the time they are published unless a later effective date is stated. If you continue to use the website after an update, you will be treated as having accepted the revised terms. If you do not accept an update, you should stop using the services and may request that your account be closed, subject to any unresolved transactions or legal obligations.

2. Accounts, verification and funds

Opening and maintaining an account

To use services that require registration, you must complete the account opening process and provide the information requested. Your account details must belong to you and must not be misleading, false or submitted on behalf of another person. You must keep your personal details accurate and notify Uptown Casino if they change. We may ask you to confirm or update information before allowing continued access to some services.

You are responsible for keeping your username, password and other security information confidential. You should use a strong password, avoid sharing access details and notify Uptown Casino promptly if you believe your account has been accessed without permission. You may be responsible for activity carried out through your account where you have failed to take reasonable steps to protect it.

Identity and payment checks

Uptown Casino may carry out identity, age, location, payment, fraud-prevention and responsible gambling checks. You may be asked to provide documents or information needed to complete these checks. Information must be genuine, readable and current. Until a check is completed, access to an account, deposits, withdrawals, gameplay or other services may be restricted. If information cannot be verified, or if there is a reasonable concern about misuse or unlawful activity, the account may be suspended or closed in accordance with applicable law.

Deposits and withdrawals

You may deposit funds only using a payment method that you are authorised to use. Payment transactions may be subject to checks by the relevant financial institution, payment provider or fraud-prevention system. You must not use a payment method belonging to another person without appropriate authorisation. Uptown Casino may decline, reverse or delay a transaction where it is necessary for security, verification, technical or legal reasons.

You should only deposit money that you can afford to lose. Deposited funds are intended for use on the services and must not be used for unlawful purposes. Withdrawals may be subject to account verification, minimum requirements imposed by the available payment method, and checks relating to the source and ownership of funds. Any applicable conditions will be displayed during the relevant transaction process.

  • You are responsible for checking transaction details before confirming a deposit or withdrawal.
  • You must not attempt to deposit or withdraw funds through fraudulent, unlawful or unauthorised means.
  • You must promptly report an unrecognised transaction or suspected payment issue through the available website support channel.
  • A transaction may be refused or cancelled if it would breach these terms, applicable law or payment-provider requirements.
  • Any balance adjustment made to correct an obvious error does not create a right to retain funds credited by mistake.

3. Gaming, promotions and responsible use

Games and results

Games are provided for entertainment and involve an element of chance. You should understand the rules of a game before placing a wager. Game instructions, available stakes and other relevant information may be displayed on the website. Subject to applicable law, the result recorded by the relevant gaming system will be used to determine the outcome of a play. If there is a technical error, interruption or other system problem, Uptown Casino may investigate the issue and take reasonable steps to correct it.

You must not attempt to influence a game, interfere with the website, exploit a technical fault or use software, devices or methods designed to gain an unfair advantage. Where a material error or prohibited activity affects a game or transaction, the affected play or transaction may be reviewed, voided or corrected in accordance with applicable law.

Promotions and bonuses

Promotions, bonuses and other offers may be subject to separate promotional terms. Those terms may include eligibility requirements, claim procedures, expiry conditions, wagering requirements, excluded games, maximum values or other restrictions. You should read the full conditions before accepting or using an offer. Only one person, household, payment method, device or connection may be eligible where a promotion states or reasonably requires this.

Uptown Casino may withdraw, amend or refuse a promotion where permitted by its specific terms or where there has been an error, misuse, collusion, fraud or breach of these Terms & Conditions. Promotional benefits must not be obtained through dishonest or abusive conduct. If an offer is credited in error, Uptown Casino may correct the balance and remove the incorrectly credited amount.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for everyday expenses. Take regular breaks and avoid gambling when you are distressed, tired, affected by alcohol or affected by other substances.

  • Never chase losses or increase your stake to try to recover money.
  • Consider using available deposit, session, loss or other responsible gambling controls.
  • Use account activity and transaction information to help monitor your play.
  • Ask for a break, account restriction or self-exclusion if gambling is no longer enjoyable or feels difficult to control.
  • Seek independent support from an appropriate Australian gambling-help service if you are concerned about your gambling or someone else’s gambling.

Requests for account restrictions or self-exclusion should be made through the responsible gambling or support options available on the website. A restriction may not apply immediately to every service or transaction, so you should stop gambling while your request is being processed. You must not attempt to open another account or use another person’s account to avoid a restriction or self-exclusion.