Responsible Gaming

Gambling outcomes cannot be guaranteed. Games may involve chance or other uncertain factors, and previous results do not determine what happens next. A win does not mean another win is due, while a loss does not make a future win more likely. Each wager should be treated as an entertainment expense that may not be returned. Never gamble with the expectation of making a regular income.

Before you play, decide how much money and time you can comfortably spend. Your gambling budget should only come from money left after essential costs, including housing, food, utilities, transport, savings, debt repayments and other financial commitments. Do not use money needed for daily living, household expenses or someone else’s needs. Avoid borrowing money, selling possessions or using credit to fund gambling.

• Set a spending limit before starting a session and do not increase it while playing.
• Choose a time limit and take regular breaks away from your device.
• Keep a record of deposits, wagers, wins and losses so you understand your activity.
• Do not gamble when you are upset, stressed, tired, intoxicated or unable to concentrate.
• Do not chase losses by increasing your wagers or continuing for longer than planned.
• Never treat gambling as a financial plan or a solution to debt.
• Stop playing when your planned session or budget has ended, whether you are winning or losing.

It can be useful to keep gambling separate from other responsibilities. Do not play while working, studying, driving, caring for children or dealing with important personal matters. Consider turning off promotional notifications, removing saved payment methods and keeping your gambling account separate from money used for household expenses. These practical steps can make it easier to follow your plan.

Gambling problems can affect people of any age, income level or background. They may develop gradually, and a person may not recognise the change until gambling begins to affect finances, relationships, work, study, sleep or emotional wellbeing. You do not need to wait for a serious crisis before asking for help. Taking a break and speaking with someone early can make it easier to regain control.

Consider stopping or reducing your gambling if any of the following statements apply to you:

• You spend more money or time than you planned.
• You increase your wagers to try to recover losses.
• You think about gambling frequently or feel restless when you cannot play.
• You hide your gambling, losses or account activity from family or friends.
• You borrow money, sell possessions or miss bills because of gambling.
• You feel guilty, anxious, irritable or low after gambling but continue anyway.
• You have tried to stop, reduce your gambling or take a break and found it difficult.
• Gambling affects your work, study, sleep, relationships or other responsibilities.
• You gamble to escape stress, loneliness, sadness or other difficult feelings.
• You return to gambling soon after a loss with the aim of winning the money back.
• You argue with others about gambling or feel unable to discuss your activity openly.
• You need to gamble with larger amounts or for longer periods to get the same excitement.

If these signs are familiar, log out and avoid making further deposits or wagers. Speak with a trusted person, qualified health professional, financial counsellor or recognised gambling support service in Australia. Independent support may help you understand what is happening, create a practical plan and consider options such as financial advice, counselling, treatment and account restrictions.

Uptown Casino aims to provide information and account options that help players make informed decisions. Responsible gaming is a shared responsibility. Players should provide accurate information, use their own account, follow applicable age requirements and comply with any account limits, breaks or self-exclusion arrangements they request.

If you need help with a limit, account break or self-exclusion, use the account tools or support process made available through Uptown Casino. Follow all instructions carefully and ask for clarification if anything is unclear. Restrictions may affect access to gambling services and may remain active for the period selected or required by the relevant process.

Responsible gaming information is general in nature and does not replace professional advice. Gambling concerns can involve financial, legal, health and relationship issues. A qualified professional or independent support service can provide guidance suited to your circumstances. There is no need to manage these concerns alone.

1. Decide your money and time limits before you play.
2. Use available account controls and review your activity regularly.
3. Take a break if gambling stops feeling enjoyable or becomes difficult to control.
4. Do not chase losses, borrow money or gamble to solve financial problems.
5. Speak with a trusted person or independent support service when you have concerns.
6. Protect your account and never allow underage or unauthorised access.
7. Use self-exclusion or stronger restrictions if you need help stopping.

For help with responsible gaming settings, account breaks or self-exclusion, use the support options available through Uptown Casino. For independent advice, contact a recognised gambling support service in Australia or speak with a qualified health or financial professional.