Privacy Policy

The information we handle depends on how you interact with Uptown Casino. Some information is provided directly by you, while other information is created when you use the website or services. We may combine information from these sources where this is reasonably necessary for the purposes described in this policy.

Account and contact details

When you register or manage an account, we may handle details such as your name, date of birth, residential details, contact details, login information and account preferences. We use this information to create and administer your account, communicate with you, provide customer support, process requests and maintain accurate records.

Identity and verification information

To help confirm your identity, eligibility and account ownership, we may request verification documents or other information. This can include information shown on identity documents and information needed to complete account checks. We use these details for verification, fraud prevention, security, responsible operation of the service and compliance with applicable obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods and related transaction activity. Payment details may be processed through payment providers, and we may receive transaction information needed to confirm payments and update your account. We use these records to process transactions, investigate unusual activity, provide support, prevent fraud and meet record-keeping requirements.

Device, technical and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you interact with the website. This helps us maintain security, identify technical problems, improve performance, understand how the service is used and support the proper functioning of the website.

General purposes for handling information

• Running, maintaining and improving your account and the website.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, preventing fraud and detecting suspicious or prohibited activity.
• Providing customer service, responding to questions and resolving complaints.
• Sending service messages, account notices and other necessary communications.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise indicated that you wish to receive them.
• Meeting legal, regulatory, security, audit and record-keeping obligations.
• Protecting Uptown Casino, players, service providers and the public from misuse, security threats or unlawful activity.

When information may be shared

We may share personal information with carefully selected service providers that help operate the website and services. Depending on the service involved, these providers may support hosting, technology, identity verification, payment processing, fraud detection, customer support, communications, analytics, security and professional services. Providers should receive only the information reasonably needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where this is reasonably necessary to protect the security or integrity of the service, enforce applicable terms, investigate suspected fraud or unlawful conduct, respond to lawful requests, or meet legal and regulatory obligations. We do not treat personal information as something to be sold for its own sake. If business operations change, information may be transferred as part of a restructure, sale, merger or similar transaction, subject to applicable privacy requirements.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications and staff or provider processes. No online system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Storage and overseas handling

Personal information may be stored or handled by service providers in Australia or other countries, depending on the technology and services used. Where information is handled by another organisation, reasonable steps are taken to require appropriate security and privacy protections. The safeguards that apply may depend on the location and role of the provider.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, de-identified or otherwise disposed of, subject to technical, legal and operational requirements.